unlocked iphone 4s? still wont work...Help!

[baisen]

Hello, I left America for Germany about one month ago with an iphone 4s. I was silly and did not unlock it myself before I left.

My brother has been in contact with Verizon and has asked them to unlock this phone twice. Neither time has he received a confirmation email and neither time did the "unlock" work.

I cannot get the "Live chat" feature to work on the support site, so I am incredibly frustrated.

I have an O2 sim here that I want to use with the phone. Plugging it into Itunes does not help.

How can I make sure that Verizon unlocks my phone? Will the phone still only accept certain Sim cards once unlocked? I am planning on returning to America in a year or so but with all this trouble I might just switch plans.

[vzw_customer_support · Accepted solution]

Hello baisen. I want to make sure you are able to use your phone while you are in Germany. Is your phone currently activated on a Verizon Wireless account? If so, please reach out to our Global Support for assistance: http://vz.to/1d3Ori1

AndreaS_VZW
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