I have a S4 and wanted to switch to a iphone 4S because my S4 have a big crack on the screen and it been freezing due to the upgrade of Lollipop. I went into Verizon to make the switch but the rep said that he couldn't get it to work. The used iphone 4S is a Verizon phone. He said that ITunes won't let him register or something like that. Many people said it should be a simple switch, as long as is a Verizon phone. So what are some possible causes that the phone did not work?
I can understand your concern with the difficulty you have had activating the phone. If the other user had not removed Find My iPhone, and erased their Apple ID, then the phone may not be able to be activated. Also, if it was reported as a lost or stolen device in our system, we would not be able to activate it either.
I would recommend contacting the original owner, to ensure the device has never been reported lost or stolen, and request that he remove his device from Find My iPhone as well.
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