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suddenly, I am unable to send email
carg
Newbie
‎08-31-2014 07:44 PM

Suddenly, I am unable to send email from my iPhone

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Re: suddenly, I am unable to send email
vzw_customer_support
Customer Service Rep
‎09-02-2014 07:56 PM

Hi carg!

Let's see what's causing the problem! Current zip code? When did the problem begin? Are you able to receive emails? Are you able to access the browser? Have you tried to reset your network settings? Which iPhone model do you have?


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: suddenly, I am unable to send email
carg
Newbie
‎09-02-2014 09:29 PM

Thanks for responding85040It's been a couple weeks.Yes, I can receive emails and I can send them if I sign in to the internet.Yes, I tried my ISP troubleshooting guide and reset to the ports they recommended, then I reset them to the default ports, no luck.iPhone 4 (8Gb) It seems the trouble shooting guide for this device is missing from verizon.com

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Re: suddenly, I am unable to send email
vzw_customer_support
Customer Service Rep
‎09-05-2014 06:57 AM

Thanks for trying those steps carg. I know how important it is to use your email application. Does your phone have the latest software? Try resetting the network settings and also disabling the email and signing back in? Which email are you using?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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