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stuck on apple icon
REDHEADCOUNSELOR

My iPhone6 is stuck on the apple icon and won't reboot.  I have a new computer and had not downloaded itunes, so I did that, but there's no backup.  I've tried all the tricks I know.  Please help.

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Re: stuck on apple icon
vzw_customer_support
Customer Support

REDHEADCOUNSELOR, this is most concerning to hear as having a working phone is a must. Help is here. It was stated that all the tricks have been tried but may I ask, what exact steps have you taken?


NatashaA_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: stuck on apple icon
bd94s10
Specialist
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