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phone will not tun off or on

Iphone X willnot turn off or on you can see in the middle of the phone a spining wheel or somehting like it is trying to shut off

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Re: phone will not tun off or on
Super User
Super User

I would take the phone to a local Apple store and have someone at the Genius Bar look it over.

Re: phone will not tun off or on
Customer Support

Oh no, theresa70, we know how alarming this must be for you. Being able to turn off your phone is an essential function that should not be failing on your new iPhone X. Now, let me ask you, which buttons are you pressing down on to turn it off? Have you tried powering it off from the Settings? 


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