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phone will not tun off or on
theresa70
Newbie
‎10-21-2018 12:49 PM

Iphone X willnot turn off or on you can see in the middle of the phone a spining wheel or somehting like it is trying to shut off

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Re: phone will not tun off or on
dexman
Super User
Super User
‎10-21-2018 01:27 PM

I would take the phone to a local Apple store and have someone at the Genius Bar look it over.

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Re: phone will not tun off or on
vzw_customer_support
Customer Support
‎10-23-2018 01:28 PM

Oh no, theresa70, we know how alarming this must be for you. Being able to turn off your phone is an essential function that should not be failing on your new iPhone X. Now, let me ask you, which buttons are you pressing down on to turn it off? Have you tried powering it off from the Settings? 

 

AnnaG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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