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iphone not authenicated
janeds
Newbie

I got a new iPhone 5c yesterday and when I went to make a phone call today, I got a message that Verizon is currently unable to authenticate my phone.  What can I do?

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Re: iphone not authenicated
vzw_customer_support
Customer Support

Congrats on the new iPhone 5c! Let's ensure you're able to fully utilize the device. Do you have issues with text messages or data as well? If you have an opportunity I would suggest removing and then reinserting the SIM card. http://vz.to/1mDJcc6

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: iphone not authenicated
janeds
Newbie

Text messages and data are just fine

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Re: iphone not authenicated
janeds
Newbie

I have removed the SIM card and reinserted it - still can't make a call

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Re: iphone not authenicated
janeds
Newbie

Text messages and data are fine. I reinserted the Sim card and still can't

make a phone call.

On Sat, Jun 7, 2014 at 10:18 PM, Verizon Wireless Customer Support <

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Re: iphone not authenicated
vzw_customer_support
Customer Support

Hello janeds!

I'm eager to assist you get your phone up and running so you can use it to it's potential. I've followed you in the forums. Please accept me, then follow me back. Once that is complete, send me a Direct Message and we can figure this all out, no worries!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: iphone not authenicated
janeds
Newbie

Thanks Christina - I finally gave up and called Verizon and they were able to get me up and working. 

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