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iPhone 7 keeps dropping calls
SUECOB24
Newbie

My cell phone is useless in my home..Every call gets dropped.  What can i do?

Labels (1)
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Re: iPhone 7 keeps dropping calls
Ann154
Super User
Super User

Have you tried Wi-Fi calling?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: iPhone 7 keeps dropping calls
SUECOB24
Newbie

Thank you. I will try that.

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Re: iPhone 7 keeps dropping calls
vzw_customer_support
Customer Support

SUECOB24, we always want to ensure that you have a reliable connection when you need it most. We’re here to help improve your service so you can enjoy your cell phone while you’re at home. As Ann154, has suggested, we do recommend taking advantage of Wi-Fi calling while you’re indoors. Have you tried using this service so far? If not, you can visit https://www.verizonwireless.com/support/knowledge-base-204165/ to learn how to setup Wi-Fi calling on your iPhone 7. Also, may we ask if you’ve experienced any other service issues while outside of your home?

 

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iPhone 7 keeps dropping calls
SUECOB24
Newbie

My i-phone 7 still drops calls in the Indiana country settings. I also have

an extremely hard time of reaching someone who is not a robot! Please help,

before I cancel my phone service, from your not giving a damn about my

phone and its network! To me this is what I pay good money for this

service, that does not work correctly! I need your assistance, now!

Ron Cobb

On Mon, Apr 9, 2018 at 5:06 PM, vzw_customer_support <

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Re: iPhone 7 keeps dropping calls
vzw_customer_support
Customer Support

Our goal is to ensure you have service at home. What ZIP Code are you located in? Do you know if anyone else is having these difficulties?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iPhone 7 keeps dropping calls
SUECOB24
Newbie

My zip code is  47281. Yes, my wife phone does the same thing of dropping

calls.  Also, neighbors who have Verizon.

Is there anything we can purchase to help with this dropping calls or not

good reception?  People can't hear us!

Ron

[removed]

Personal information removed to comply with Verizon Wireless Terms of Service

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Re: iPhone 7 keeps dropping calls
SUECOB24
Newbie

I might add talking on the phone to one of your reps. is very, very

difficult, almost nonexistent! Too many steps to talk to a live person!

Ron cobb

On Sun, Apr 15, 2018 at 7:22 AM, Ron and Sue Cobb <ron.sue.cobb@gmail.com>

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Re: iPhone 7 keeps dropping calls
vzw_customer_support
Customer Support

We value your business and would never want to lose you, SUECOB24. I know how important it is to have reliable service. 

 

Where are you located (zip)? Are the dropped calls only while inside your home? When did this start? Have you tried Wi-Fi Calling to see if that helps? Here's how http://spr.ly/6580DZLrq;

 

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPhone 7 keeps dropping calls
SUECOB24
Newbie

[removed]. We have tried Wi-Fi, but still drops calls, people on the

other in are having extremely difficult time to understand the

conversation, almost non-existent.

How about an add-on device that might be available?

Ron  [removed]

Personal information removed to comply with Verizon Wireless Terms of Service

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