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iPhone 5 Volume Button Not Working

The volume button on my iPhone 5 is no longer working.  I can raise the volume by the button but cannot lower the volume unless I go into Settings (for the ringer) or my iPod app (for music).  According to Apple forums, this is a known issue. Can I get a repair/replacement at a Verizon store or do I have to go to an Apple store?  I have insurance through Verizon but do not have Apple Care.

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Re: iPhone 5 Volume Button Not Working
Customer Support

Well that is not cool topsailblonde! I have the same device and never experienced this issue. Lets get it to work! I would love the opportunity to review your options. Please follow me and send me a private message with your name and mobile number.

Thank you,

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