customer care

[kdowd]

How can I escalate an issue with Verizon?  I've had an incredibly frustrating experience trying to resolve an issue caused by Verizon's error - I've literally spent hours on chat, text, and phone - and nothing is resolved.  Customer care does nothing but provide misinformation. 

[vzw_customer_support]

kdowd, we are happy to help and resolve any existing issues. We all have access to the same information and don't want to provide wrong details here. We've sent you a private message to further assist. Thank you.

- Alan

[Elorah]

I am having this same problem no one does anything! Happy im not the only one!