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can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-21-2015 12:11 PM

Got to Amsterdam and discovered it doesn't work!

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Re: can't send email while international roaming...help
vzw_customer_support
Customer Service Rep
‎09-26-2015 05:36 AM

Seldredg, I appreciate you working with us to try to get the Comcast email account going. What I would suggest, if you have not already done so, it so remove the email account from your phone and add it back again. Some email providers may have a restriction on the their email accounts so that may also be the reason that it's not allowing you to send. But since everything else works fine except for that one email account, it shoulds like it's the email and not the phone or service. Keep us posted on the outcome of removing and re-adding email account.


TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-21-2015 12:15 PM

iPhone 6 w/roaming plan

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-21-2015 12:25 PM

Comcast

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Re: can't send email while international roaming...help
vzw_customer_support
Customer Service Rep
‎09-21-2015 12:51 PM

Staying in communication via email while traveling is paramount seldredg. Let's get you up and runnign. When did you arrive in Amsterdam? Since being in Amsterdam, has your email ever worked ok? Are you getting a certain error message?



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-21-2015 01:02 PM

message says name or password is incorrect

finally got to work by disabling Comcast smtp server and using Gmail server

not first choice

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-21-2015 01:03 PM

arrived today   receiving worked

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-21-2015 11:11 PM

is there a support number I can call

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Re: can't send email while international roaming...help
vzw_customer_support
Customer Service Rep
‎09-23-2015 12:21 PM

We don't want this e-mail issue to affect your stay in Amsterdam. Have you been able to call, text message or access the internet on your device since reaching Amsterdam? Did you disable Airplane Mode since you've been there in Settings>Airplane Mode? How many bars of reception do you have?



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-23-2015 11:48 PM

I can do everything except send email from comcast

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Re: can't send email while international roaming...help
seldredg
Enthusiast - Level 2
‎09-23-2015 11:50 PM

I have all bars

I turned off airplane mode

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