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Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
jackvh
Enthusiast
‎04-17-2016 06:24 PM

Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
MiiHere
Champion
‎04-17-2016 06:37 PM

Are you sending a large text or picture? Does it get switched from an SMS to a MMS? If so, that is why. I don't believe you can send MMS over Wi-Fi.

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
jackvh
Enthusiast
‎04-17-2016 06:51 PM

It happens even if I send a one word text. yes/no.. I tried w/ sms turned off doesn't help. Only works if I turn off wifi

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
MiiHere
Champion
‎04-17-2016 06:55 PM

Can you confirm your router is actively working when you hit send? Open the browser and do a search etc?

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
jackvh
Enthusiast
‎04-18-2016 03:05 PM

yes router is working, Everything on the phone is ok. No problems sending e-mails. Only problem is w/ the texting?

Thank you!!

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
vzw_customer_support
Customer Support
‎04-19-2016 07:13 PM

I can't thank you enough for these details! We certainly want to get this resolved. When did this begin? Is Send as SMS on in Settings > Messages?
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
Ledsteplin
Contributor
‎04-21-2016 05:32 PM

I have this issue at times. It may help to Reset Network Settings.

Reset Network Settings     Settings>General>Reset>Tap Reset Network Settings. You may need to enter your wifi passcode back in afterwards.

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
jackvh
Enthusiast
‎04-22-2016 11:43 AM

I tried that several times & it didn't fix the issue. Thanks anyway!

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
jackvh
Enthusiast
‎04-22-2016 11:46 AM

It was happening occasionally when I first got the phone around 12/14.Now it's happening a lot. I did follow you on twitter last week when I posted this issue which I also posted on your wall & so far no reply.

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Re: Why do I have to turn off my wifi sometimes to send a text? If not I get ! (in a red circle) an "Not Delivered"
vzw_customer_support
Customer Support
‎04-24-2016 11:54 AM

jackvh,


This is quite the message mystery. Let’s make sure we get this resolved as quickly as possible. What iPhone model do you have? Do you have the most up to date software? Also, are you receiving this error when you send a text to one specific person or to anyone?


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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