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Voice messages delayed until new message comes in
tnrebs
Newbie
‎05-26-2017 01:59 PM

I have an iPhone 7 and I am not receiving voice messages from some callers (mostly other mobile callers). The only way I can force the voice message delivery is by calling my mobile phone from my office land line, leave a message for myself, and then that message and the previous message(s) all get delivered. Why is this happening? Please don't suggest it has something to do with WiFi or cellular settings. I don't do anything with my mobile phone to get the messages to come through other than call it from a land line. Thank you in advance for your help.

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Re: Voice messages delayed until new message comes in
vzw_customer_support
Customer Service Rep
‎05-26-2017 02:06 PM

tnrebs,

Thank you for reaching out to us. We are always happy to help you sort out these troubles with your voicemail. When did this start happening? Did you complete any updates prior to this?

NicoleT_VZW Follow us on TWITTER @VZWSupport If my  response answered your question please click the Correct Answer button under my  response. This ensures others can benefit from our conversation. Thanks in  advance for your help with this!

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Re: Voice messages delayed until new message comes in
tnrebs
Newbie
‎05-26-2017 02:17 PM

I first noticed this happening a couple of months ago. I don't know about any updates prior to or after the problem started occurring. I am currently running 10.3.1.

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Re: Voice messages delayed until new message comes in
lukevinyl
Specialist - Level 2
‎05-26-2017 02:21 PM

Personally, I would try first to go to settings>general>reset>reset network settings to see if that corrects the issue. It will clear saved website passwords and wifi passwords so be aware, but this is what I would initially try.

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Re: Voice messages delayed until new message comes in
tnrebs
Newbie
‎05-26-2017 02:25 PM

I should point out that my phone was recently reset. It crashed and I had to do a forced reset. So, resetting any network settings is not likely to fix this issue as the problem was occurring both before and after the reset.

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Re: Voice messages delayed until new message comes in
tnrebs
Newbie
‎05-26-2017 02:28 PM

Thank you for your response. You reminded me that I had recently reset the phone.

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Re: Voice messages delayed until new message comes in
lukevinyl
Specialist - Level 2
‎05-26-2017 02:31 PM

No problem, just what I would have tried first as this does in a lot of instances "resync" the various elements involving connectivity with the network....

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Re: Voice messages delayed until new message comes in
tnrebs
Newbie
‎05-26-2017 02:37 PM

Makes sense - I suppose it wouldn't hurt to try. Thanks again.

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Re: Voice messages delayed until new message comes in
vzw_customer_support
Customer Service Rep
‎05-28-2017 02:40 PM

tnrebs,

Once, you have given that a try please reach back out to us. We would like to continue to help if it did not show improvement.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my  response answered your question please click the Correct Answer button under my  response. This ensures others can benefit from our conversation. Thanks in  advance for your help with this!

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