Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Unable to connect phone to computer
jmd524
Newbie

We just purchased this iPhone 4S tonight. Have been unable to connect it to the computer. Have tried entering the code numerous times but keeps stating its an error. We know it's the correct number. Any way to get around this?

Labels (1)
0 Likes
Re: Unable to connect phone to computer
gina7239
Specialist

What code are you talking about? I went to Starbucks and used wifi to get it done activated. I would also call on a different phone to check to see if they have the meid on file for the number your putting the phone on. Sometimes it doesent activate the first time if you've never had a smart phone before. *228 option 1 works to activate it will ask you confirmation of things.

0 Likes
Re: Unable to connect phone to computer
vzw_customer_support
Customer Support

Hello jmd524,

I know it's irritating when your computer doesn't recognize your phone! I'd like to help. What code are you entering that is not being recognized? Do you mean your Apple ID username or password? Have you tried to sync with iTunes? Please post back with some additional information so we can resolve this for you. Thanks! ^CB

0 Likes
Re: Unable to connect phone to computer
jmd524
Newbie

Actually, my nephew was able to set it up for us...thanks.

Date: Tue, 26 Jun 2012 13:38:23 -0600

From: community@verizonwireless.com

To: dupontjmn@hotmail.com

Subject: - Re: Unable to connect phone to computer

Re: Unable to connect phone to computer

created by Verizon Wireless Customer Support in iPhone 4S - View the full discussion

Hello jmd524,

I know it's irritating when your computer doesn't recognize your phone! I'd like to help. What code are you entering that is not being recognized? Do you mean your Apple ID username or password? Have you tried to sync with iTunes? Please post back with some additional information so we can resolve this for you. Thanks! ^CB

Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community

Start a new discussion in iPhone 4S by email or at Verizon Wireless Community

© 2011 Verizon Wireless

Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920

We respect your privacy. Please review our privacy policy for more information.

Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

0 Likes
Re: Unable to connect phone to computer
teslaguy
Newbie

My iPhone 4S would not backup to my computer. Verizon nor Apple could fix the issue. iTunes was asking for an encrypted password that I NEVER set up. No possible default passwords worked. Everyone was stumped. Apple said to backup to iCloud. The session of 1.4GB never finished in 7 Hours. All data was there... but the session wouldn't terminate.

I created a new user on my computer, I trashed iTunes and reinstalled it... nothing worked.

Now, I get NO cell Data. This phone and service SUCKS!

0 Likes
Re: Unable to connect phone to computer
vzw_customer_support
Customer Support

teslaguy I can tell how frustrated you must be because of this issue. Since you did talk to Apple and us, were you able to get a replacement since none of the troubleshooting worked?
Did the sync ever work for you? Also, was the hard reset ever done on the device?

Tamara H.
Follow us on Twitter @VZWSupport

0 Likes