Trying to text android phone from apple

[iPhonemessenger]

Can someone help

cannot send text message or group text to android users from my iPhone - all settings are proper sms turned on. Any suggestions ? Thank you

[vzw_customer_support]

iPhonemessenger, we definitely want to make sure you can text everyone, so we're right here to help. Since this problem started, have you made any recent changes to your phone such as a software update? Do you have iMessage turned off on your phone? If not, what happens when you have iMessage turned off? What exactly happens when you try to send a text to an Android user? AliciaD_VZW