Speaker Phone Issues

[kat2653]

When my husband is talking on his phone it will change to speaker while he is holding to his ear and talking?   Is there  a way to change the sensitivity of the screen or something????  we have had iphones for years and haven't had this problem except with his new iphone 4.

[gina7239]

When your talking have the keyboard on so you don't press speakerphone. That didn't answer question but might help.

[vzw_customer_support]

Hi kat2653. Let's get your husband's phone working properly! When your husband is holding the phone up to his ear, is the screen not going blank? There's a great proximity sensor on the iPhone that should take care of the phone's screen sensitivity while on a call, because it makes the screen untouchable while it's blank. If that's not working, there may be something partially blocking it, like a case or screen protector.

There's also been some wonderful enhancements to all the iPhones with the new iOS 6 updates. Please use the steps from Apple at http://support.apple.com/kb/ht1414 to make sure you're iPhone has been updated to Version 6.0.1 (10A523). You can also double check if this is the version you already have by going to Settings>General>About on the iPhone.

Thank you
JenniferH_VZW

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