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Phone not delievered

My new phone said it was suppose to be delivered Friday it never came I looked on ups to track it and it is being delivered back to facility. What should I do? 

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Re: Phone not delievered
Customer Support

Parker_dann, we want to make sure that you know the next best step in this situation. Was this device an upgrade to a new phone? Or were you opening an account with Verizon Wireless for the first time with this device that was being sent to you? KevinR_VZW