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Phone locked up?
debinNC
Newbie

I can not turn the phone off and pass code will not work?

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Re: Phone locked up?
vzw_customer_support
Customer Support

Hi debinNC,

This is very strange! Please do a soft reset following the steps at this link http://vz.to/193BqBC Please visit this link http://support.apple.com/kb/ht5787 to reset your Apple ID.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Phone locked up?
vzw_customer_support
Customer Support

Hi debinNC,

This is very strange! Please do a soft reset following the steps at this link http://vz.to/193BqBC Please visit this link http://support.apple.com/kb/ht5787 to reset your Apple ID.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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