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My phone is not receiving calls and texts
Tiredofthis2
Enthusiast

MY phone is not receiving phone calls and texts while I am at work. I am one of four people with Verizon Wireless at work and we all have the same problem.  Verizon needs to fix it!

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Re: My phone is not receiving calls and texts
vzw_customer_support
Customer Support

Receiving communications while at work is important, Tiredofthis2. Let's get to the bottom of what's happening. What make and model phone do you have? Are you able to place calls and send texts? How long has this been going on?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone is not receiving calls and texts
Tiredofthis2
Enthusiast

This has been going on for almost three years!  It has been worse since we bought our iPhone 6's.  Verizon's response is for me to buy a $350 booster!  As we are sitting here my husband just got 20 plus texts from yesterday!  We are paying $200 a month for horrible service right now!

Re: My phone is not receiving calls and texts
vzw_customer_support
Customer Support

That's three years too long, Tiredofthis2. Those awesome phones should be working great. While a network extender is known to improve service greatly, let's see if there's something else causing this to happen. How is your data service working in the same location? What is turned on under Settings - Cellular - Roaming? What is turned on under Settings - Cellular - Enable LTE?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone is not receiving calls and texts
derricksbaby
Enthusiast

I agree!  200 a month for [removed] service. Never can get a straight answer just a cover up excuse so maybe you will get upset and change carriers.  I have been with Verizon for five years.  Maybe time for something new.

Profanity removed as required by the

Message edited by Verizon Moderator

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