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Lost phone

I have been a Verizon customer for 11 years. In early November I ordered a new Apple Iphone 13 pro max. After 2 weeks I was notified by UPS the phone was delayed. Then, 2 weeks later UPS says the phone was lost. Verizon said I needed to submit a claim to UPS? Their shipper lost my phone and they are requiring the customer to file a claim?? I cancelled my phone order and now have to wait 13 days for the order to clear my account..Not good!

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Re: Lost phone

Did you ever get this completely resolved? I'm still in limbo between UPS and Verizon with neither being helpful. Sigh