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Iphone 12 Pro Backorder

I ordered two new Iphone 12 Pro on November 16th and the original shipping date was scheduled for before Christmas now the order says delivery date will be updated soon and has said this for a few weeks now. I would like to know when my new phones are expected to ship and why there was a delay in the delivery with no notification to me or my wife's account. 

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Re: Iphone 12 Pro Backorder
Customer Support

We are so sorry that you haven't gotten an update on your new phones being shipped. I'm sure you are eager to get them. Since this is a public forum, we can't get into your account here. Please send us a Private Note so that we can review things in more detail for you. If that doesn't work, you can also reach out on Facebook or Twitter at VZW Support.