In France and cannot receive texts on Pay as you go Verizon plan?

[DYH]

1) I have pay as you go and my friends here in Paris  and I'm not receiving texts from US Verizon iPhones nor French friend's iPhones. What's going on? I have iPhone 5s and recently upgraded to iOs8. I signed up with the Pay-As-You-Go. When I was here in 2014 on earlier iOS and Global Plan, I had no issues.

2)  all those messages I was testing via text -- is Verizon charging me for hose even though my friends aren't receiving my texts?

3) I can't use Live Chat

4) Each time I try to logon to Verizon, it says my userid doesn't match, so I say I forgot (but, I didn't). They create a new one for me and I answer the security questions and get my account. The next time I try to login with that "new" userid, it doesn't work again! Then, they give me that same userid online and it works. Crazy! Is this the new normal?

Help!

[vzw_customer_support · Accepted solution]

We want to see you enjoying your service in France, DYH. Please use the steps at http://vz.to/18oaptS to call the Global Team from an alternate phone toll-free to get assistance for your trip. They'll also be able to transfer you to the Prepay Team for assistance with your My Verizon account.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

[DYH]

on the phone with them now

[Weth]

Were they able to resolve this for you?