Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
csdwarf
Newbie
‎09-29-2014 06:21 PM

I lost the ability to use wifi after the 8.02 update.  Is there a way to fix this?  I've already tried resetting network.  Turned the phone off and on. Nothing is working and now I have to run on just data.

Labels (2)
0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
BlueOkie
Enthusiast
‎10-03-2014 04:31 AM

I just reset all my settings.  I lost some data but I've got my phone back.  So far I've
set SiRi, WiFi Password, and few other things.  If you have a lot stored on ICloud you may lose that.

View solution in original post

0 Likes
Reply
8 Replies
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
agscali
Newbie
‎09-30-2014 08:36 PM

The same thing happened to me and I have tried going to settings and resetting the network settings.

HOW CAN I FIX THIS? NOW MY DATA IS BEING USED UP Smiley Sad

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update.  Is there a way to fix this?  I've already tried resetting network.  Turned the phone off and on. Nothing is working and now I have to run on just data.
Not applicable
‎10-01-2014 05:26 AM

http://www.apple.com/support/iPhone

Go there and look at solutions others have done.

Good Luck

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update.  Is there a way to fix this?  I've already tried resetting network.  Turned the phone off and on. Nothing is working and now I have to run on just data.
vzw_customer_support
Customer Support
‎10-01-2014 06:33 PM

csdwarf,

So sorry to hear about the trouble with Wi-Fi! Let's get that working the way it should. Could you provide us some more details regarding where this breakdown occurs? Are you having trouble with turning Wi-Fi on or connecting to your Wi-Fi? Are other devices connecting to your Wi-Fi without issue?

BrianP_VZW
Follow Us on Twitter @VZWSupport

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
wrnglr
Newbie
‎10-03-2014 02:57 AM

I am also having the same problem with my phone since updating it to the 8.02. I have done a reset on my phone and router. I have also done all of the other suggestions that I have found on the apple and verizon sites and nothing works. All of our other phones, computers and tablet are able connect to the wifi.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
BlueOkie
Enthusiast
‎10-03-2014 03:45 AM

I have similar problem.  It happened just after 8.02 was loaded.  Hope Apple gets this fixed and fast.  SiRi also doesn't work.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
hookbill
Enthusiast
‎10-03-2014 04:16 AM

The problem is user error.  Never give smart phones to dumb people.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update. Is there a way to fix this? I've already tried resetting network. Turned the phone off and on. Nothing is working and now I have to run on just data.
BlueOkie
Enthusiast
‎10-03-2014 04:31 AM

I just reset all my settings.  I lost some data but I've got my phone back.  So far I've
set SiRi, WiFi Password, and few other things.  If you have a lot stored on ICloud you may lose that.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I lost the ability to use wifi after the 8.02 update.  Is there a way to fix this?  I've already tried resetting network.  Turned the phone off and on. Nothing is working and now I have to run on just data.
vzw_customer_support
Customer Support
‎10-03-2014 07:04 AM

I'm sorry you're having issues with your wifi connection wrnglr. I know how important this feature is for you. Try connecting your phone to itunes to check for any updates that may solve this issue. Once you know your phone is updated, remove the wifi connection completely and set it up again. Keep us posted.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

0 Likes
Reply