Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
How wipe dead iPhone before returning?
xlbj32
Newbie

Hello,

iPhone 6 died completely & unexpectedly. Verizon sent replacement phone, now in-hand. Supposed to return old phone, and all instructions say to wipe data first. How? Phone is dead & shows no signs of life, for me or store employees. Can't turn on or power or anything related to life.

Please advise, have to send phone back within 5 days.

Labels (1)
0 Likes
1 Solution

Correct answers
Re: How wipe dead iPhone before returning?
vzw_customer_support
Customer Support

xlbj32- Good news! We don't expect you to perform impossible tasks! Allow us to further explain the details.  In your situation due to your device not being able to power on, you will just need to send us the device back. All you will be expected to do is to remove the SIM card which is located on the right side of your device under the power button.  We apologize for the confusion, and I hope this information help. Let us know if there is anything more we can assist you with.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: How wipe dead iPhone before returning?
vzw_customer_support
Customer Support

xlbj32- Good news! We don't expect you to perform impossible tasks! Allow us to further explain the details.  In your situation due to your device not being able to power on, you will just need to send us the device back. All you will be expected to do is to remove the SIM card which is located on the right side of your device under the power button.  We apologize for the confusion, and I hope this information help. Let us know if there is anything more we can assist you with.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How wipe dead iPhone before returning?
Elements
Specialist

I'll add that you'll still be expected to disable Find My iPhone if that was enabled. Fortunately, if it was, you can disable it without the phone. Again, this is only needed if you had enabled Find My iPhone in the phone's settings, or during initial setup.

You can log into icloud at http://www.icloud.com/#find and sign in with the Apple ID you were using on the phone, then click "All Devices" at the top. If your iPhone isn't listed that, it wasn't enabled, so no worries. But if your phone is listed there, select it, then select "Erase iPhone," then "Remove from Account." That will disable the Find my iPhone that they'll require be disabled for warranty/insurance replacements. This only sends a request to the phone to erase itself if it ever connects to the network again, it won't erase any iCloud backups you've made.

0 Likes