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Help! Can't receive calls/text msg. Why?

I Have an iPhone and my friend has an galaxy phone. Different provider. Verizon and tmobile. for some odd reason, we both can't receive any of each other's text or calls. We both have no blocks on our accounts. And when she calls me, it's says " Verizon  restriction" something. I even called Verizon customer service to double check if I had any blocks on my account and they said no. and it's only with her number. I can't text everybody else and call with no issues. What might this be? Help Please!

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