Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Dropping calls in seconds all day, bad internet connection, what gives!
amyzinnc
Newbie

All day today I cannot use the phone! I am dropping calls after a few seconds...lucky to have 1 bar of service. Was fine up until today..not in a new location.  Also it keeps going into extended network, dont usually notice this much...when Im trying to search the internet...whether with 3G or home wifi...it takes FOREVER, I get bad connection try again...whats the deal?! I did a hard reset earlier, but ntohing changed...VERY aggravating, especially since I dont have a home phone!

Labels (1)
0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
tikibar1
MVP MVP
MVP

maybe there's a network outage in your area?

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
amyzinnc
Newbie

my husbands phone is working just fine tho...

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
deliasaporita
Newbie

i am having the same problem..my calls drop in a matter of seconds and people who sit right next to me at work with verizon have no problems whatsoever. A verizon specialist tried to help me but to no avail. Not sure if i go to a verizon store to fight or to an apple store. but it is very frustrating considering what i pay every month for my service. So much for 'can you hear me now?'.....

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
vzw_customer_support
Customer Support

Oh my my, amyzinnc!

You deserve the best with your iPhone! Can we get an update as to how your service is working now? What zip code are you in and when did it start? I would recommend closing out your applications to make sure that one was not causing signal issues. Double tap you home button and then press and hold apps to close them out. Then power your phone off and back on. Also try and update by dialing *228, option 1. Please let us know if you are still getting errors. Thanks!

MichelleG_VZW

Please follow us on Twitter @vzwsupport

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
amyzinnc
Newbie

Still a joke. Issues started around the 23rd. It's not an open app issue, I've done PRL update twice, hard reset, upgraded to ios6...dropping wifi a lot, unable to pick up 3G a lot in areas that use to be fine...not getting calls, dropping calls in areas that use to be fine.. Battery draining overnight with nothing running..zip codes 27544 and 27549 are daily areas. Heading to Verizon later and demanding an answer!!!

Amy

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
vzw_customer_support
Customer Support

That's not good deliasaporita! I want you to enjoy reliable performance with your device and network! Where are you located? Do you experience difficulties in more than one area? Is it mainly occurring indoors? We need to get to the bottom of this!

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
amyzinnc
Newbie

Problem resolved two weeks ago when Verizon sent a new phone. But thanks

Amy

0 Likes
Re: Dropping calls in seconds all day, bad internet connection, what gives!
lockluv
Newbie

I have the same issue I thought it was my house. I even got a replacement phone and I still drop calls at the drop of a hat. Also, my friends tell me that they've tried calling me and the phone just goes straight to voice mail and it doesn't even register a missed call.

0 Likes