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Coverage deteriorating
WWKMike
Newbie
‎10-22-2015 05:57 AM

i live in plymouth ma, have (2) iphone 6, running 9.0.2, no damage, and both are now getting almost no coverage at my home (where they used to) as well as my office in Sandwich (where they used to).  Is there an issue with coverage reducing or do i have incorrect settings on my phone?

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Re: Coverage deteriorating
vzw_customer_support
Customer Service Rep
‎10-22-2015 06:16 AM

Hi WWKMike,


We know receiving the best coverage everywhere is vital. Lets locate your missing signal. What zipcode in Plymouth and Sandwich? When did the issue start?


Thanks,
PamelaF_VZW
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Re: Coverage deteriorating
WWKMike
Newbie
‎10-23-2015 03:31 AM

home zip is 02360 Sandwich is 02563

Deterioration started approximated 2 months ago.  Over the summer the coverage was fine.  No issues with calls or bad signal.  Since late aug / sep it has been getting worse.

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Re: Coverage deteriorating
vzw_customer_support
Customer Service Rep
‎10-25-2015 06:34 AM

WWKMike, we appreciate these details. No issues reported in those areas at this time. How's service when you leave this area? Do you notice that your service improve or do you still have issues with your service? Have you powered your phones off/on since this problem started?



LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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