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Can’t activate iPhone pro12.
DeniseAnn5
Newbie
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Re: Can’t activate iPhone pro12.
DeniseAnn5
Newbie

Can’t get help through support.  On a call for 1 hr & 40 minutes.  Call dropped & no call back.  Used live chat.  Chat dropped.  Used call back from support & call back does not connect me to a support just keeps looping back to support menu.  Can’t reactivate my old phone & can’t use new phone.  Been without a phone for20 hrs!

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Re: Can’t activate iPhone pro12.
vzw_customer_support
Customer Support

DeniseAnn5

 

We're terribly sorry to hear about the service issues you've been experiencing. Making sure you're able to stay connected is our top priority, and we would love to help take a closer look at this situation right away. I will be sending you a private note, please reply to that message.

 

EdwardL_VZW

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Re: Can’t activate iPhone pro12.
cy48
Newbie

Same problem.  Tried to contact you for help and no response.  No phone working.

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Re: Can’t activate iPhone pro12.
vzw_customer_support
Customer Support

We want your phone activated ASAP.  A private message has been sent to assist you further.

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Re: Can’t activate iPhone pro12.
LincolnACM1
Enthusiast

same thing happen to me. trying to activate my phone

Re: Can’t activate iPhone pro12.
vzw_customer_support
Customer Support

LincoInACM1, congrats on your new device! We are here to make sure your new phone goes through a smooth activation. We have sent you a Private Message. Can you please respond to that message? Thank you.  

 

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