Verizon Wireless is aware of the OpenSSL security vulnerability referred to as ‘Heartbleed.’ The long period of industry-wide exposure to the Heartbleed problem is unusual, but in our review to date of Verizon Wireless’ external websites, we have found no evidence of any compromise. Our investigation is ongoing, and we continue to work with our vendors as they complete their own assessments. We will respond to the results accordingly. As always, we advise our customers to follow good online security practices, including choosing unique passwords and changing them periodically.
We are also working with our device manufacturers to test and deploy patches to any affected wireless devices on our network running Android 4.1.1. Our device manufacturers have confirmed that other wireless device operating systems are not affected. We encourage our customers to check for and accept system updates on their wireless devices. Customers who have rooted their wireless device or installed modified software should reset the device to factory settings and then check for and accept system updates. Customers can visit our website for information about the latest software updates. (http://www.verizonwireless.com/support/information/software_updates.html?lid=sayt&sayt=software%20update*) Customers who have downloaded applications from third parties should contact the application provider for security information.
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