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IMEI not in the Verizon database
boohoohippo
Newbie
‎01-09-2019 10:07 AM

I am trying to activate an iphone 7+ on a MVNO that uses the Verizon network. They are telling me that my IMEI gives an error from Verizon "The phone associated with the Device ID you entered is not compatible with Verizon". It is a used Verizon phone purchased from Amazon.

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Re: IMEI not in the Verizon database
vzw_customer_support
Customer Service Rep
‎01-10-2019 07:57 AM

We're sorry to hear you're having trouble activating your phone,boohoohippo. Let's take a closer look into what's going on. Have you checked your device compatibility here, http://spr.ly/6582EMAAO? Please share what you see when you check the device IMEI. 

 

Danielle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: IMEI not in the Verizon database
boohoohippo
Newbie
‎01-10-2019 01:14 PM

Thanks Danielle, my issue no longer exists as I was able to connect using a different network. I may revisit down the road.

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