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My phone does not ring when receiving a call. Ringer is turned all the way up.
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I rely on my phone to notify me for all calls and want to ensure your phone is notifying you as well, TEDPIE28. Let's take a closer look into what's going on. Please ensure your phone is not in silent mode, http://spr.ly/6585Dht6d. When did this start? Do you hear any notifications for text and other app alerts?
Danielle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Silent mode?? Not sure
Ringer turned up
Happening several weeks
I get pop-up notifications but no ring
Couldn’t open link u sent
On Thu, Nov 1, 2018 at 2:10 PM vzw_customer_support <
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I appreciate these details, TEDPIE28. Being able to hear your phone on an incoming call is definitely important. Help is here. Please confirm that your phone is not on silent mode: https://www.verizonwireless.com/support/knowledge-base-207239/ In addition, please confirm that your phone has Do Not Disturb disabled: https://support.apple.com/en-us/HT204321 Since the previously provided link did not work, I have included the original links without shortening. Let us know if these steps are effective in restoring your incoming call ringing.
Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!