Poor phone reception

[scotthall12]

I've lived in the same home for 13 years and have had Verizon service for at least the last 8 or 9 years.  I've always had great phone reception here.  In the past 3 weeks several people on Verizon (including my wife's phone, my phone, and several neighbors) are dropping calls ALL THE TIME here.  It's really frustrating because I work from home and it's extremely unprofessional to struggle staying connected to clients -- especially because I chose Verizon several years ago because of its amazing coverage areas (in exchange for higher prices). 

Please let me know what can be done to improve the phone service here.  I can't keep dropping calls.  I've heard about purchasing a booster, but that seems excessive when I've had great coverage here with Verizon all these years (in the exact same area).

Thanks for your help!

Scott

[Ann154]

Do you have HD Voice feature enabled on your lines and the phones?

[scotthall12]

Yes it's enabled. It's been enabled for a long time. This poor reception in our area is affecting multiple people for just the past 3 weeks.

[vzw_customer_support]

scotthall12-

We certainly value your loyalty over the years and want you to have the best possible signal. Does this happen indoors/outdoors? Has there been any changes around the area such as a new construction work or anything that has changed around?

CarmenT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[scotthall12]

This happens indoors and outdoors -- all around the neighborhood now.  No changes like new construction.  This is taking too long.  Is there a better route to go in order to get this fixed?  Would calling directly help expedite a solution?  We're in the middle of the city and have never had cell service issues with Verizon. 

[Ann154]

For immediate assistance, calling customer service at 1-800-922-0204 is usually advised.

[pherson]

Also you never know what neighbors have done to their homes, upgrades, foliage in the area. Perhaps you need to get a landline which is far more reliable. Cellular is a radio signal and can degrade.