1 2 Previous Next 13 Replies Latest reply on May 15, 2017 4:22 PM by Verizon Wireless Customer Support

    Cannot answer incoming calls

    pagee48

      Since the Android update yesterday I go through periods where I cannot answer incoming calls.  The phone rings but there is no indicator that there is an incoming call and icons or anything to even answer the incoming call.  How do I correct this?  I can restart my phone and I can answer incoming calls for a brief period then it start all over again where I can't answer them.  I have changed nothing on my phone.  The only thing that has happened was the Android upgrade.  

        • 1. Re: Cannot answer incoming calls
          Verizon Wireless Customer Support

          pagee48,

           

          Help is here! I would be lost if I wasn’t able to answer calls. The information that you’ve provided is very much appreciated. I want to make sure we’re on the same page with everything so we can get this taken care of. Does this occur when you are receiving regular phone calls or are these video calls? Does this happen when one specific number is calling you or when all phone numbers are calling you?

           

           

          AliciaS_VZW

          Follow us on Twitter @VZWSupport

          If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

          • 2. Re: Cannot answer incoming calls
            CynthiaYork

            I also cannot answer incoming calls. I bought, activated and updated the software of a new Samsung J3 yesterday.  When I call this phone from my iPhone or my landline a screen appears with a green phone button and a red phone button.  Neither of these buttons work.  The phone just keeps ringing when I push either one of them.  When I select the Reject Call With Message option, that does work.  What can I do to start accepting calls?

            • 3. Re: Cannot answer incoming calls
              Elements

              pagee48: This is only a temporary solution, but I will help to identify where the problem might be. Can you try going to Settings > Accessibility > Answering and ending calls > and enable "Answer calls by pressing the home key," and see if that works even when your icons don't appear?

               

              CynthiaYork: You could try the same as the steps above, but since you said your other phone is an iPhone, I want to make sure... When trying to answer/reject calls, are you just tapping the red and green icons, or are you trying to slide them to the side? On Android phones, you usually answering by sliding those buttons across.

              1 of 1 people found this helpful
              • 4. Re: Cannot answer incoming calls
                CynthiaYork

                Sliding was it. Thanks.

                 

                Regards,

                Cynthia

                1 of 1 people found this helpful
                • 5. Re: Cannot answer incoming calls
                  pagee48

                  It happens with regular phone calls and all phone numbers.

                   

                  Sent from my iPad

                  • 6. Re: Cannot answer incoming calls
                    Verizon Wireless Customer Support

                    pagee48,

                     

                    We certainly want to make sure that we look into what is happening with your phone calls. What is the make and model of your device?

                     

                    NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

                    • 7. Re: Cannot answer incoming calls
                      pagee48

                      Samsung Galaxy S6, model SM-G920V

                       

                      Sent from my iPad

                      • 8. Re: Cannot answer incoming calls
                        Verizon Wireless Customer Support

                        Let's get that working. Please back up all your information and perform a factory reset. This should correct any errors that came from the OS update.

                         

                        NoahS_VZW

                        Follow us on Twitter @VZWSupport

                        If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

                        • 9. Re: Cannot answer incoming calls
                          ASTAUF1

                          I have a Motorola Z Force and for the last week I have been unable to answer incoming calls from everyone.  The phone will ring and buzz; however, the number or photo if available doesn't appear and I can't press anything to answer it.  I only know I missed a call if I hear the phone ring or when I see the phone icon in the notification area for a missed call.  I did not make any updates on my phone.  I really do not want to do a factory reset and lose everything.  Any suggestions?

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