8 Replies Latest reply on May 1, 2017 10:37 AM by amk715

    S6 problems after Nougat upgrade


      Hi, I tried to update my firmware with the new Nougat upgrade last night. When I retrieved my phone this morning, it was frozen on the Verizon screen. I tried all of the tricks: rebooting the system, rebooting to bootloader, wiping the cache partition, and even doing a hard factory reset. Nothing has worked - not even the factory reset! It still freezes on the Verizon screen. Any advice for a self fix before I take it to a repair shop? Thanks!