High Latency - tracert 2nd hop
Fumbles2284
Enthusiast - Level 2

I have no access to internet where I live except through Verizon Wireless. Fortunately the company I work for pays for my Verizon Wireless plan and doesn't care about my data usage. The issue I am having is that loading webpages and any sort of gaming is unbearably laggy. So I did a bit of troubleshooting and found the issue. After doing a few trace route tests, I found that the issue lies with my connection to my ISP (Verizon Wireless). As you can see below from one of the trace routes, there is no issue with the first hop (connection from my desktop to the mobile device), but the latency skyrockets with the second hop (connection from mobile device to ISP).  I'm assuming, since the latency issue starts there, that there is a downstream effect that results in the high pings/timeouts in the following hops. How can I resolve this issue?

Tracing route to google.com [2607:f8b0:4006:80f::200e]

over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  2600:1003:b86f:678:0:f:4ed8:2501

  2   614 ms   499 ms   582 ms  2600:1003:b86f:678:0:f:4ed8:2540

  3     *        *        *     Request timed out.

  4   527 ms   677 ms   714 ms  2001:4888:1a:2010:1d2:2a1:0:1

  5   412 ms   485 ms   631 ms  2001:4888:1a:200e:1d2:25::

  6   529 ms   491 ms   424 ms  2001:4888:1a:2000:1d2:2a1:0:1

  7   677 ms   574 ms   624 ms  2001:4888:1a:2006:1d2:1:0:1

  8   875 ms   641 ms   323 ms  2001:4888:1a:2006:1d2:1:0:1

  9   220 ms   319 ms   377 ms  2001:4888:1a:1002:1d2:24::

10   451 ms   380 ms   398 ms  lag-101.ear2.Washington1.Level3.net [2001:1900:2100::392d]

11   524 ms   420 ms   167 ms  lo-0-v6.ear1.Washington12.Level3.net [2001:1900::3:187]

12   682 ms   508 ms   539 ms  2001:1900:4:2::372

13   652 ms   741 ms   607 ms  2001:4860:0:eaf::10

14   459 ms   580 ms   497 ms  2001:4860::c:4000:d387

15   615 ms   240 ms   279 ms  2001:4860::8:0:bafc

16   679 ms   804 ms   643 ms  2001:4860::1:0:baf3

17   497 ms   439 ms   388 ms  2001:4860:0:1::134f

18   587 ms   635 ms   527 ms  lga25s41-in-x0e.1e100.net [2607:f8b0:4006:80f::200e]

Trace complete.

Thanks,

Zach

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1 Solution

Correct answers
Re: High Latency - tracert 2nd hop
7e18n1
Specialist - Level 3

It's not an assumption, it is a straight forward observation made from the information you have provided. The trace route you posted has returned IPv6 IP addresses, because you have IPv6 enabled. Disable IPv6 and your trace should look more like this:

Tracing route to a.resolvers.level3.net [4.2.2.1] over a maximum of 30 hops:

1   <1 ms    <1 ms    <1 ms  router.asus.com [192.168.2.1]

2     1 ms     1 ms     1 ms  my.jetpack [192.168.1.1]

3    95 ms    65 ms    39 ms  97.sub-66-174-23.myvzw.com [66.174.23.97]

4    60 ms    40 ms    41 ms  132.sub-69-83-9.myvzw.com [69.83.9.132]

5    71 ms    63 ms    52 ms  145.sub-69-83-9.myvzw.com [69.83.9.145]

6    74 ms    41 ms    39 ms  194.sub-69-83-9.myvzw.com [69.83.9.194]

7    68 ms    40 ms    42 ms  36.sub-69-83-18.myvzw.com [69.83.18.36]

8   *        *        *     Request timed out.

9    65 ms    39 ms    44 ms  45.sub-69-83-18.myvzw.com [69.83.18.45]

10    35 ms    40 ms    40 ms  et-7-0-0.GW7.RIC2.ALTER.NET [152.179.166.21]

11    66 ms    39 ms    58 ms  0.ae5.BR1.IAD8.ALTER.NET [140.222.233.151]

12   *        *        *    Request timed out.

13    80 ms    66 ms    39 ms  a.resolvers.level3.net [4.2.2.1]

Trace complete.

View solution in original post

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Re: High Latency - tracert 2nd hop
7e18n1
Specialist - Level 3

> How can I resolve this issue?

Stop using IPv6!

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Re: High Latency - tracert 2nd hop
Fumbles2284
Enthusiast - Level 2

Why would you assume I am using IPv6? Either way, you assume wrong. It has always been IPv4. Thanks though.

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Re: High Latency - tracert 2nd hop
7e18n1
Specialist - Level 3

It's not an assumption, it is a straight forward observation made from the information you have provided. The trace route you posted has returned IPv6 IP addresses, because you have IPv6 enabled. Disable IPv6 and your trace should look more like this:

Tracing route to a.resolvers.level3.net [4.2.2.1] over a maximum of 30 hops:

1   <1 ms    <1 ms    <1 ms  router.asus.com [192.168.2.1]

2     1 ms     1 ms     1 ms  my.jetpack [192.168.1.1]

3    95 ms    65 ms    39 ms  97.sub-66-174-23.myvzw.com [66.174.23.97]

4    60 ms    40 ms    41 ms  132.sub-69-83-9.myvzw.com [69.83.9.132]

5    71 ms    63 ms    52 ms  145.sub-69-83-9.myvzw.com [69.83.9.145]

6    74 ms    41 ms    39 ms  194.sub-69-83-9.myvzw.com [69.83.9.194]

7    68 ms    40 ms    42 ms  36.sub-69-83-18.myvzw.com [69.83.18.36]

8   *        *        *     Request timed out.

9    65 ms    39 ms    44 ms  45.sub-69-83-18.myvzw.com [69.83.18.45]

10    35 ms    40 ms    40 ms  et-7-0-0.GW7.RIC2.ALTER.NET [152.179.166.21]

11    66 ms    39 ms    58 ms  0.ae5.BR1.IAD8.ALTER.NET [140.222.233.151]

12   *        *        *    Request timed out.

13    80 ms    66 ms    39 ms  a.resolvers.level3.net [4.2.2.1]

Trace complete.

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Re: High Latency - tracert 2nd hop
vzw_customer_support
Customer Service Rep

Fumbles2284 we want your internet to work perfectly for you. I'm here to help. I would like to get some more details so we can better assist you. What type of device are you having this trouble with (make and model)? When did this trouble begin?

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: High Latency - tracert 2nd hop
AUTUMNVALLEYFARM

I have the same issue:  Only with one website I am developing and the host is InMotion hosting.  PLEASE HELP! Here is my tracert:

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\jreinford>tracert boyertownpa1.org

Tracing route to boyertownpa1.org [198.46.81.162]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  my.jetpack [192.168.1.1]

  2    60 ms    78 ms    81 ms  129.sub-66-174-15.myvzw.com [66.174.15.129]

  3   106 ms    79 ms    69 ms  20.sub-69-83-25.myvzw.com [69.83.25.20]

  4    56 ms    87 ms    77 ms  51.sub-69-83-25.myvzw.com [69.83.25.51]

  5    56 ms    79 ms    87 ms  194.sub-69-83-25.myvzw.com [69.83.25.194]

  6    73 ms    85 ms    74 ms  196.sub-69-83-19.myvzw.com [69.83.19.196]

  7    63 ms    81 ms    75 ms  196.sub-69-83-19.myvzw.com [69.83.19.196]

  8    64 ms    79 ms    77 ms  101.sub-66-174-9.myvzw.com [66.174.9.101]

  9    69 ms    78 ms    82 ms  204.148.66.1

10    99 ms    72 ms    70 ms  0.ae1.BR1.IAD8.ALTER.NET [140.222.229.163]

11   304 ms   309 ms    82 ms  tbd.BR1.IAD8.ALTER.NET [204.148.11.177]

12   101 ms    78 ms    87 ms  as54641.xe-9-0-1.ar1.iad1.us.as4436.gtt.net [69.

31.31.42]

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15   137 ms    77 ms    77 ms  ecbiz156.inmotionhosting.com [198.46.81.162]

Trace complete.

What in the world can I do?? I'm using an up-to-date version of Ellipsis JetPack B429 - thank you

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Re: High Latency - tracert 2nd hop
AUTUMNVALLEYFARM

Did this ever get resolved?

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