I have been having problems with my device since September 2016, and an ever bigger problem with Verizon staff since October 2017. I have called in multiple times to get help with my phone. I was told to change the settings to "see if that works". Finally in December I got in touch with a supervisor (am I allowed to say specific names?) who told me to give him the opportunity to fix my problem and that if he could not fix it he would override the warranty and send me a new phone. Well I worked with him, (even corresponded with him through his work email(YES! I saved the messages)) and he almost instantly threw me into the lap of his "team leader". This "leader" told me to change my settings to something different than what the previous supervisor told me to change them to and to trust him because he had "special training" to be in his position. It did not work, and the "leader" told me he would call me back the next day, which he did not. I emailed the supervisor and he told me some sob story about his " team leader" was out sick. So the next day he called me and we went through the same [Removed] I had been going through with at least 6 other Verizon employees. Finally he told me he was submitting a ticket to look at the towers and that it would only take a maximum of 72 hours to get the ticket back. WRONG. It took almost a full week (including the weekend of Christmas). When the "leader" did call me back he could not answer my questions (although he had ALL that training 
) so I emailed the supervisor I was SUPPOSE to be working with asking him to call me. That was on Christmas Eve, and its now February, and he has yet to call me back. When I called back in in January and spoke to a supervisor she told me she would give me a $25 credit for my troubles, and that she would send the other supervisor an email asking him to follow up. That did not work and she did not apply the $25 credit she offered me to begin with. So I emailed the email address a customer service rep gave me. They called; however I was at work. They did not bother to call back. So all in all, my phone does not work like its suppose to, the supervisors obviously do not do their work, and I am still paying full price every month. Why are Verizon customers made to pay for the financial commitment to Verizon (or risk late fees or interruption of service), but Verizon employees are not made to fulfill the employment obligations to the smallest extent? Do they just sit around and eat donuts all day and discuss other phone companies? I mean I should have known something when the "Can you hear me now? Good!" guy left. What can I do if the email to the corporate office is not getting me anywhere, and when the supervisors refuse to call back like promised?
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