I live in Albuquerque, New Mexico and have had to use #ROAD several times and they're great. Had a family member use it because they ran out of gas and someone brought 2 gallons of gas within 30 minutes. I needed a tow truck after breaking a ball joint on the axle of a car, it took about an hour for them to get there, but the #ROAD rep called me every so often to keep me updated.
I guess it just depends on where you're living or whatnot. Sorry you had such a bad experience.
I didn't know about roadside assistance till one night I had to call 411 for a tow truck. 411 transferred me to Verizon roadside assistance. I was charged $60 witch was fine because I know I didn't have a plan with them. I gave them my info of were I was and they told me a tow company will call me in a few min. . Well I got the phone call and it was from some tow company out in Pasadena California when I live in Pasadena Maryland. How do you get that wrong? Also to top it off, I couldn't get back a hold of them. I couldn't get my money back even with my confirmation number I got when I payed for it, And now that I have talked to them; they say the confirmation is no good, and I will have to have my supervisor call you back. It shows on my bank statement that I payed. So why can't they even try and use my card that I payed with and just return me with my money. They are full of it. The next best thing for me to do is go to my bank and say its a fraud.
The way I see it is if you have payed for it for 2 years witch would come to a $120. Its just cheaper to call your local tow comp. for $60. And if its for gas, well don't run out! This service is ****