I am not sure what to do. It said to do a factory reset, but I didnt want to lose everything. This is the second time, Last time it wiped out my contacts. It did restart after 2 re-starts, but am unsure how to proceed.
I apologize for the inconvenience, let's see what's causing the problem. What specific device function are you using when you receive the error? I am saddened you content was lost during the previous reset. Have you had a chance to backup your device via Verizon Cloud since then: https://www.verizonwireless.com/support/verizon-cloud-faqs/?task=cloud ?
AyaniB_VZW
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