Why does Mifi 6620L Jetpack not have a cellular signal?

[jswhite25]

Just got this new. When I powered it on for the first time, it flashed 4G LTE with full bars for about 2 seconds, then changed to a circle with a line through it.

I have gone through troubleshooting and nothing works. I removed the replaced the SIM card, etc. Any ideas?

[John_Getzke · Accepted solution]

Seems like the Jetpack is not fully activated.  Contact Verizon and have them check on your account.  They can get you straightened out from there.  Make sure you are in an area with good coverage when you attempt to complete the activation process for the best results.

[vzw_customer_support]

jswhite25, congratulations on your upgrade to this Jetpack device. We want you to use it to it's full potential. Are you activating this device on postpaid or prepaid service? http://vz.to/2ezjOdc

Here's the steps on how to complete the activation of that device on our network: http://vz.to/2bf1Ma6

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