Why Is My Phone Not Activating After I Changed My Number?

[Belfast1828]

I changed my phone number on my Verizon account, my issue is that my same phone is not taking the new number. I am unable to make and receive calls and text. When I dial *611 it is ALWAYS busy. Please help. Thank you. I have a basic flip phone.

[Ann154]

Did you dial *228 to activate the phone?

[Belfast1828]

Phone was already activated and working.

[SuzyQ · Accepted solution]

Turn the phone off, then back on again.  Then dial *228, choose option 1.  It needs to be reactivated with the new number.  It may ask the number when you call *228, and you'll enter the new 10 digit number.

[Belfast1828]

The basics of technology have seemed to conquer me yet again..... Thank you for your help, you were right   . Phone is now functioning perfectly. I am going to go watch a movie on my VHS.