Can I reset my unlock code without a factory reset?
rs_harper
Newbie

I forgot the unlock code for my v10 phone.

is there a solution other than factory reset?

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Correct answers
Re: screen code
vzw_customer_support
Customer Service Rep

Allow us to do our best AAA impersonation to get you back into your phone, rs_harper. Our best way to get you back in will be to use the Android Device Manager here: https://www.google.com/android/devicemanager You will log into your Google account connect to your V10. Once logged in on the website, tap the Lock button to set up a new lock password. Once this is in place, see if you are now able to get into your device with the new one.


DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: screen code
vzw_customer_support
Customer Service Rep

Allow us to do our best AAA impersonation to get you back into your phone, rs_harper. Our best way to get you back in will be to use the Android Device Manager here: https://www.google.com/android/devicemanager You will log into your Google account connect to your V10. Once logged in on the website, tap the Lock button to set up a new lock password. Once this is in place, see if you are now able to get into your device with the new one.


DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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