How Can I Retrieve Information From My Broken Samsung S6?
W7GFD
Enthusiast - Level 3

My wifes S6 screen started to pixel and then went black. The touch screen is still responding as i feel the vibe from trying to enter the password in the black (no pund). I have connected it to my computer to try to retrieve her pictures, contacts and calendar but the phone will not connect. I also downloaded and tried to connect it with the VZW software upgrade assistance, but again did not work. I understand that the USB port will not mirror to a tv. I'm trying to come up with any other ideas to save her info to the new phone before sending the broken one back.

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Re: Samsung S6 Black screen and info retrieval
vzw_customer_support
Customer Service Rep

W7GFD, I know how important it is to be able to save your wife’s information on her phone. We are here to provide assistance. It looks like you have done all of the right things in order to try and save her information. If the screen is blank, it’s going to limit your options. Have you checked our Verizon Cloud to see if her phone was backed up? Most customers also automatically backup via Google cloud services, I have provided links to both cloud services below:

Verizon Cloud: http://vz.to/2bYPNzH (Must Sign In)


Google Cloud: http://bit.ly/2cfVJCA   (Must Sign In)

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Samsung S6 Black screen and info retrieval
vzw_customer_support
Customer Service Rep

W7GFD, I know how important it is to be able to save your wife’s information on her phone. We are here to provide assistance. It looks like you have done all of the right things in order to try and save her information. If the screen is blank, it’s going to limit your options. Have you checked our Verizon Cloud to see if her phone was backed up? Most customers also automatically backup via Google cloud services, I have provided links to both cloud services below:

Verizon Cloud: http://vz.to/2bYPNzH (Must Sign In)


Google Cloud: http://bit.ly/2cfVJCA   (Must Sign In)

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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