Why can't I change my pattern lock?
Twnj18
Newbie

I set a pattern lock, and confirmed it. Now I'm trying to change it,and it keeps saying that it's the wrong pattern. So now I'm stuck. What can I do?

Tags (3)
0 Likes
1 Solution

Correct answers
Re: Pattern lock problems
vzw_customer_support
Customer Service Rep

Oh no! I have been in this situation before. The suggestions given by Ann154 are fantastic. Allow me add one thing. Try this link : http://bit.ly/1hD5A8B. It will allow you to lock your phone from a computer with a temporary password. The once you are in you in you can reset the security options.



AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Pattern lock problems
Ann154
Community Leader
Community Leader

Are you providing the current pattern first so the phone verifies you are the owner and allowed to change the pattern? Then you should be able to change the pattern of security screen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Pattern lock problems
vzw_customer_support
Customer Service Rep

Oh no! I have been in this situation before. The suggestions given by Ann154 are fantastic. Allow me add one thing. Try this link : http://bit.ly/1hD5A8B. It will allow you to lock your phone from a computer with a temporary password. The once you are in you in you can reset the security options.



AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes