Why does visual voice mail require mobile network access?
DONFRE8
Newbie

Why is wifi not sufficient?

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Re: Visual voice mail requires mobile network access.
Ann154
Community Leader
Community Leader

It probably requires the phone authenticate itself on the network before retrieving and sending out the voicemail recording to the individual device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Visual voice mail requires mobile network access.
Ann154
Community Leader
Community Leader

It probably requires the phone authenticate itself on the network before retrieving and sending out the voicemail recording to the individual device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Visual voice mail requires mobile network access.
sprmankalel
Champion - Level 3

I like that answer.

The Visual VM service is a Verizon offering and your device needs to connect to the VZW network to retrieve your messages. It does not connect to the VZW network over WiFi.

Re: Visual voice mail requires mobile network access.
pherson
Champion - Level 1

I like it too.

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Re: Visual voice mail requires mobile network access.
Acrillix
Specialist - Level 2

Ann154​ Your 100% correct. DONFRE8​ the phone cant connect to the Voicemail servers unless you are connected to the network.

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