How do I prevent an app from using so much data?
tedarimoto
Enthusiast - Level 2

My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!

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Re: 6s plus cell data utilization
Weth
Legend

You went to settings - cellular and turned off cellular data for that app there?   Try rebooting phone.  Also look to see if there is option to use lower resolution stream. 

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Re: 6s plus cell data utilization
Weth
Legend

You went to settings - cellular and turned off cellular data for that app there?   Try rebooting phone.  Also look to see if there is option to use lower resolution stream. 

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Re: 6s plus cell data utilization
tedarimoto
Enthusiast - Level 2

Rebooting worked, thank you.  Yes, I went to settings to try and turn-off cell service.  Each time mother is outside of wifi area and may use cell service, I will try to remember to reboot.

Re: 6s plus cell data utilization
vzw_customer_support
Customer Service Rep

We want to ensure this gets resolved. Was what was recommened a correct resolution? If not, may we have some further details so we can offer support? KleoL_VZW
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