New customer, S7,can't receive picture texts

[Jjjsss]

I can send and receive texts. I can send picture texts. I cannot receive any picture texts at all. The sender gets failure message "invalid destination address ". Coming from t-mobile.

What's causing this? Can you help fix this, or must we go back to the store tomorrow?

[Ann154 · Accepted solution]

Did you port your number from another carrier? If so, the port might not have been fully completed. You should call customer service at 1-800-922-0204 from a landline or another mobile and ask them to check on the port status.

[Jjjsss]

Hi,thank you for your reply,yes,just yesterday ported from T-Mobile.

[Ann154]

The port process can take up to 24 hours to complete fully and sometimes it gets stuck. Calling customer service will the only way to get it sorted out.