I have just had a horrible experience Verizon's billing system. Back in February of 2016, because of the Frontier Verizon split, I was encouraged by Verizon to enroll in autopay and paperless billing. I had, up until then, been forced to pay manually via check and paper bill because I had a combined landline and mobile bill.
Unbeknownst to me, my autopay was rejected for some reason; and presumably because I had enrolled in paperless billing and Verizon had lost my email address after the Frontier split, I was never notified. I only became aware of the suspended service after Verizon Wireless Retention Department left me a message.
As a result, my service was suspended and I incurred late fees and had to pay to re-activate my service. In addition I was told that I could not pay via check or autopay until after a 10-day cash review was done on my account.
I have been a long time customer of Verizon and have never missed a payment and am very upset that I had to go through all this.
Click on Contact Us at the top of the page and find the mailing address. Then send a certified letter.
Start a new topic or ask questions in the open forum.
