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Mp3 audio files created from a Mac Won't play. Error msg "not a file type we support" is there a way to play them?
Spencertee
Newbie
‎05-03-2016 12:03 PM

Why won't Mp3 audio files play?

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Re: Mp3 audio files created from a Mac Won't play. Error msg "not a file type we support" is there a way to play them?
naansalad
Specialist - Level 3
‎05-03-2016 12:33 PM

what app are you using ?

try diff app sound like app issue

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Re: Mp3 audio files created from a Mac Won't play. Error msg "not a file type we support" is there a way to play them?
rcschnoor
Legend
‎05-03-2016 12:36 PM

Are you sure they are MP3? iTunes default file type is .AAC, not .MP3.

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Re: Mp3 audio files created from a Mac Won't play. Error msg "not a file type we support" is there a way to play them?
vzw_customer_support
Customer Service Rep
‎05-05-2016 12:18 PM

Spencertee, let's get you connected with your music. Here is a helpful link with options for transferring your music http://spr.ly/6580BW5H2 Let us know if you need further help.
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Mp3 audio files created from a Mac Won't play. Error msg "not a file type we support" is there a way to play them?
bd94s10
Specialist - Level 2
‎05-06-2016 07:14 AM

Were these purchased songs / albums from iTunes? Were they purchased recently? Here is an article on iTunes Plus purchases: https://support.apple.com/en-us/HT201616

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