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im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
BBUCK6669
Newbie
‎05-02-2016 08:24 AM

i have my final sprint bill but now I need to upload a trade in confirmation number for the s5 I traded in. I lost the email for that. how do I retrieve this?

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Re: im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
naansalad
Specialist - Level 3
‎05-02-2016 08:31 AM

you might want to call 800 922 0204 or *611

if you log in on your account online it might be under documents

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Re: im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
BBUCK6669
Newbie
‎05-02-2016 08:34 AM

I chatted with customer service  10 different times. as you can see I made excellent progress. the documents on my Verizon doesn't have it either

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Re: im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
vzw_customer_support
Customer Service Rep
‎05-02-2016 09:49 AM

We're happy to have you join the VZW family BBUCK6669. I apologize for the difficulties you've had with your trade in. This is not how we wanted to get things started.


Did you already start service with VZW? What trade in promotion are you referring to? Please reply to the Direct Message I just sent you so we can access your account and further assist.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
Melogic
Newbie
‎05-02-2016 10:01 AM

When I go to make a call it's telling me my phone can't be authenticated or something. It tells me to dial #8899 and then it immediately tells me call ended. I'm able to text, get online and even type this message here. I just changed phone numbers last night. My wife's phone is doing the same thing. Can someone please help us?

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Re: im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
naansalad
Specialist - Level 3
‎05-02-2016 10:41 AM

make sure not connected to wifi (assuming smartphone)

power phone off and on ...wait for 5 mins and see if that work...if not then you can try to do reset network settings.

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Re: im trying to switch from sprint to verizon. i lost my trade in confirmation email that i need to upload how do i retrieve this?
vzw_customer_support
Customer Service Rep
‎05-04-2016 10:09 AM

Melogic, together we can get your calls operational. naansalad does have some great input towards fixing this. In addition, sometimes removing the SIM card and reinserting it back into the phone gets the error recording to stop. We'd like to get some more information too. What is the make and model of phones that you are using? What is the zip code where you are trying to make calls?
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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