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My TG790 will not stay connected. Have executed total system reboots numerous times. It will come back up for a time, random as to when, then go away for longer and longer times. Please advise.
It may not be the HBR, it may be the cantenna or an obstruction between it and the tower. Visually inspect the cantenna and look for signs of something getting in it. You might need to call Customer Service (800) 922-0204 for further assistance.
We certainly don't want you losing that connection 1949GMC. Let's make sure we get this back up and running for you. Are you getting any error messages when it disconnects? How long have you been having issues with the device? Are your Verizon Wireless cell phones working normally at the same location?
NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you for providing me with those details, 1949GMC. We're getting over those hurdles to finding a resolution for this issue. Having this issue going on for this long is not okay. Was there any changes before this issue started? Is this only happening at home? What zip code? JosephE_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
It may not be the HBR, it may be the cantenna or an obstruction between it and the tower. Visually inspect the cantenna and look for signs of something getting in it. You might need to call Customer Service (800) 922-0204 for further assistance.
The TG790 is the router that comes with LTE Internet (Installed), previously Home Fusion, includes a “can” style antenna as seen in the link above (subject to change). If it comes with a dish, I’m not aware of that, thanks for the tip. YES, inspect the outside parts of the system that connect via coax cable to your router.
