Is there any way to change my password without knowing it?
HaiLee3
Newbie

i use fingerprint to unlock my phone, but i want to change it. it wants a password, and i don't remember it. is there a way to change it on the verizon site?

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Re: password help
vzw_customer_support
Customer Service Rep

HaiLee3 We're sorry to hear you forgot your password. Unfortunatley, Verizon Wireless does not have access to this information. You would need to completely reset and erase your phone. http://vz.to/1TayCri


SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: password help
vzw_customer_support
Customer Service Rep

HaiLee3 We're sorry to hear you forgot your password. Unfortunatley, Verizon Wireless does not have access to this information. You would need to completely reset and erase your phone. http://vz.to/1TayCri


SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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